Shipment Policy

Effective Date: January 15, 2025

Introduction

At ChopardGlam.com, we strive to deliver your luxury timepieces in a timely and secure manner. Our Shipment Policy explains how we handle the shipment of orders placed on our website, including processing times, shipping methods, and delivery timelines.

Order Processing Time

Once you place an order, our team will begin processing it immediately. Please note the following:

  • Order Processing Time: Typically, orders are processed within 1-3 business days from the time the order is confirmed.
  • Business Days: We process and ship orders on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer multiple shipping methods to ensure that you receive your order in the most efficient way possible. Shipping options will be displayed during the checkout process, and you can choose the method that best fits your needs. Our shipping partners include USPS, FedEx, and UPS, among others.

Domestic Shipping (United States)

We offer several domestic shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.
  • Free Shipping: We offer free standard shipping on orders above a certain amount. Check for applicable terms during checkout.

International Shipping

We also offer international shipping to most countries around the world. International customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country’s authorities. The shipping cost for international orders is calculated during checkout based on your location and the weight of the items in your order.

  • International Delivery Times: Delivery times for international orders may vary, but generally, it will take between 7-21 business days depending on your country and the shipping method chosen.

Shipping Costs

Shipping costs will vary depending on the shipping method, destination, and weight of your order. You will see the exact shipping cost during the checkout process before finalizing your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the progress of your shipment through our courier’s website. Please note that it may take up to 24-48 hours for tracking information to be updated after your order is shipped.

Shipping Restrictions

Some items may be restricted or prohibited from being shipped to certain locations due to legal regulations, customs policies, or other restrictions. In such cases, we will notify you and provide an alternative solution, such as canceling the order or providing a refund.

Address Accuracy

Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for any delays or misdeliveries caused by incorrect address information. If you notice an error in your shipping address after placing an order, please contact us immediately at contact@chopardglam.com or call (229) 468-9138 to make the necessary corrections.

Delivery Issues

If your order does not arrive within the expected delivery time, or if there are any issues with your shipment, please contact our customer support team immediately at contact@chopardglam.com or (229) 468-9138. We will assist you in resolving any issues promptly.

International Taxes and Duties

As an international customer, you are responsible for any duties, taxes, or customs fees imposed by your country’s customs authority. These fees are separate from the shipping cost and must be paid at the time of delivery. We recommend that you check with your local customs office to get more information on potential import duties before placing your order.

Lost or Damaged Shipments

In the unlikely event that your shipment is lost or damaged during transit, please contact our customer service team within 5 business days of the delivery date. We will investigate the issue and, if necessary, assist in filing a claim with the shipping carrier. If the package is confirmed to be lost or damaged, we will either send a replacement or issue a refund.

Contact Information

If you have any questions or concerns regarding our Payment or Shipment Policies, please feel free to contact us. We are happy to assist you!