Refund and Returns Policy

Effective Date: January 15, 2025

Introduction

Thank you for shopping at ChopardGlam.com. We are dedicated to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a clear and fair returns and refund policy, which is outlined below. Please read this policy carefully to understand how to return items and request a refund.

Eligibility for Returns

We accept returns for most items within 30 days of receipt. To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and undamaged.
  • The item must be returned in its original packaging, including tags, manuals, and any included accessories.
  • A proof of purchase or order confirmation email must be provided.

We cannot accept returns on personalized or engraved items, gift cards, or sale or clearance items unless they are defective.

How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: To initiate a return, contact our customer service team at contact@chopardglam.com or call us at (229) 468-9138. Provide your order number and the reason for the return.
  2. Return Authorization: Our team will issue you a Return Authorization Number (RA) and provide instructions on how to proceed.
  3. Prepare the Return: Pack the item securely in its original packaging. Include the RA number and proof of purchase inside the package.
  4. Ship the Return: Send the item back to us using a trackable shipping service. You are responsible for the shipping costs associated with the return, unless the item is defective or we made an error with your order.

Refund Process

Once we receive the returned item and confirm that it meets the return requirements, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team for assistance. If the exchange is eligible, we will guide you through the process. The item you wish to exchange will need to be returned in accordance with the return policy, and you may need to pay any price difference for the new item.

Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately by email at contact@chopardglam.com or by phone at (229) 468-9138. We will arrange for a free return and either a refund or a replacement. Please provide photos of the damage or defect to expedite the process.

International Returns

For international returns, customers are responsible for the shipping costs and any customs duties associated with the return. We recommend using a trackable shipping service to ensure the item arrives safely. The refund will be processed after we receive and inspect the returned item.

Cancellations

Orders can only be canceled if they have not been processed or shipped. If you wish to cancel an order, please contact us immediately at contact@chopardglam.com or by phone at (229) 468-9138. If your order has already been processed or shipped, it will need to be returned under the standard returns policy.

Why Choose Our Return and Refund Policy?

Our return and refund policy is designed to ensure that you have a risk-free shopping experience. We offer a 30-day return window for most items, easy-to-follow steps, and responsive customer service. We believe that purchasing luxury watches should be a joyful experience, and we are committed to making sure you are completely satisfied with your purchase. If you’re not satisfied, we will work with you to resolve the issue promptly and efficiently.

Contact Information
Street: 117 Nottingham Way Ocilla, Georgia (GA)
Phone: (229) 468-9138
Email: contact@chopardglam.com

If you have any further questions regarding our Privacy Policy or Refund and Returns Policy, feel free to contact us via the details provided above. Your satisfaction and privacy are our top priority.